Refund Policy

Overview

At SkyReels, we want you to be satisfied with our AI video generation services. This Refund Policy explains the conditions under which refunds may be issued for subscription plans and credits purchased on our platform.

Subscription Plans

Monthly Subscriptions

• Monthly subscriptions may be cancelled at any time. Your access will continue until the end of the current billing period.
• We do not offer pro-rated refunds for unused days in a monthly billing cycle.
• If you experience a technical issue on our end that prevents you from using the service during your subscription period, please contact us and we will review your case individually.

Annual Subscriptions

• Annual subscriptions cancelled within 7 days of purchase are eligible for a full refund, provided you have used fewer than 20% of the included credits.
• After 7 days, annual subscriptions are non-refundable. You may continue to use the service until the end of your subscription period.

Credits

• Credits purchased on a one-time basis are non-refundable once they have been added to your account.
• Unused credits from a cancelled subscription plan will expire at the end of the current billing period and are not eligible for a cash refund.
• If credits were charged in error due to a billing system fault on our end, we will issue a full refund or credit restoration.

Exceptions

We may issue refunds at our discretion in the following circumstances:

• Duplicate charges: If you were accidentally charged more than once for the same plan or credits.
• Service unavailability: If the SkyReels platform was unavailable for an extended period (more than 24 consecutive hours) due to issues on our end, and you were unable to use the service during your paid period.
• Unauthorized transactions: If you believe a charge was made without your authorization, please contact us immediately.

How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

We will review your request and respond within 3–5 business days.

Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us directly — we are committed to resolving any issues fairly and promptly.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For any questions about this Refund Policy, please reach out to us at:

Email: [email protected] Website: skyreels.co